Etiqueta: gobierno

An image that builds trust

Services group together a series of activities that provide comfort or well-being to people.

There are public services that are administered by the government, such as: water supply, education, government administration, rubbish collection, public transport and postal services.

There are also private services offered by lawyers, accountants, waiters, hairdressers, cooks, among many others.

WHAT ARE THE 4 CHARACTERISTICS OF THE SERVICES?

Service businesses have unique characteristics that define and differentiate them from each other. In any case, there are four key attributes of this type of business. They are as follows:

  1. Intangibles. Unlike products, most services cannot be experienced or consumed until the contract is made and this can be a challenge for businesses of this type, as customers may feel they have to make a purchasing decision without adequate information.
  2. Inseparable. Products can be produced in parts and even in different locations, but services are unique because they are generally provided and consumed at the same time in the same location.
  3. Ephemeral. Services are often perishable, meaning that unused capacity cannot be stored for future use or sale. For example, a restaurant might be full one night and half empty the next. If the restaurant operates on an inflexible staffing model, the costs will nevertheless be the same in both cases.
  4. Variables. Manufactured products tend to rely on automated processes and quality assurance procedures that result in a consistent product. However, the quality of a service can vary according to many factors, including who provides it, where it is provided, when it is provided and how it is provided. The more a business relies on human beings to provide services, the more susceptible it is to variability.

There are more than 1,899,812 establishments dedicated to services in Mexico.

Their activities are very varied and take place in hotels, restaurants, schools, hospitals, theatres, cinemas, sports centres and beauty salons, among others, and the number of establishments continues to grow.

Nationally, there are more than 10,844,080 people working as service providers.

Compared to other sectors of the economy, services rank first in terms of the number of people employed in them.

For this very important sector, the image of the brands must be differentiated, unique, comfortable and cover all the needs of the collaborators.

That is why at GDI we offer you a fully comprehensive service, ranging from safety, comfort and a security, comfort and a design that differentiates and personalises your brand.. We are your best option when choosing the clothing for your collaborators, we adapt to your needs, to what you want and always maintaining your corporate image.

We are experts in various sectors and our track record confirms this. 

Contact us for our garment catalogues for your sector.

Caring for staff in the new normal

As the epidemiological traffic light changes, Mexican companies begin to adapt their workplaces with new furniture, sanitary measures and more technology to ensure continuity and protect employees, adapting to a new normality.

The government proposed a set of rules for safe arrival on site. When resuming activities on a staggered basis, many companies have opted to keep a register of employees upon arrival at the facilities, following a protocol:

  • Taking the temperature
  • Sanitisation of shoes 
  • Sanitisation of garments (in some cases)
  • Verbally asking if they had any symptoms 
  • Proper hand washing or use of gel
  • Use of face masks
  • Use of face shield or goggles

Based on this, a logbook was drawn up, thus keeping track of the employees who attended the facilities, in order to keep an eye on the staff and, in the event of detecting a person with symptoms, to act immediately and locate the people who may have lived with or been in contact with that person and generate an action plan to prevent the spread of the contagion and keep them under observation. As a result, many employees felt safer when they returned to their activities on the premises.

Each company looks for the best method or the one that best suits its work system, but always keeping in mind the safety of the staff in this new normality.

These measures to be implemented serve as a support to take care of and act in any situation, thus better protecting the personnel.

At GDI we have a health staff that takes care of us at all times. On arrival at the facilities, they follow a protocol to register each of the collaborators, a full body sanitisation, temperature taking and notes of symptoms or any discomfort in general. We keep a daily log.

With the help of this, action plans can be put in place in the event of contagion and prevent its spread. We take care of our team and our families.

Un plan de continuidad del negocio efectivo

El brote de COVID-19 provocó que los líderes y propietarios de negocios tomarán decisiones a corto plazo para dar continuidad a sus operaciones; sin embargo, estas medidas tuvieron que modificarse debido a la prolongación de la cuarentena 

Ante un contexto de contingencias tan relevantes, es de suma importancia que las organizaciones identifiquen los rubros de la empresa que podrían verse más afectados, y a partir de ellos configurar un plan de continuidad del negocio efectivo que ayude a mantener con normalidad tres temas principales:

  1. Cadena de suministro
  2. Operación del negocio
  3. Factores financieros y externos

La primera etapa consiste en contar con un plan de continuidad del negocio, que permita comprender los riesgos principales en las operaciones y la cadena de suministro. A partir de este conocimiento, será posible destinar los equipos suficientes para atender la crisis, y luego enfocarse en el diagnóstico de la cadena de abastecimiento y la gestión de riesgos.

Como segunda etapa, es esencial determinar si los directivos y su gobierno corporativo podrían tomar las decisiones clave con la rapidez necesaria, planeando escenarios financieros y de negocio que abarque desde una pronta recuperación ante esta coyuntura, hasta un freno en el crecimiento o una posible recesión global.

A corto plazo, deben plantearse acciones de mitigación de riesgos en operaciones y cadena de suministro, evaluando impactos en la transportación. En este sentido, las organizaciones deben asegurarse de tener comunicación con sus clientes y grupos de interés principales, revisar y evaluar el impacto que tendrá la planeación y gestión del talento, y revisar impactos que podrían ir surgiendo en función del sector donde se opera.

Finalmente, en una tercera etapa será necesario dar continuidad a la construcción de una cadena global de suministro ágil y con visibilidad plena de todos sus eslabones, así como comprender y realizar una automatización digital y de procesos para mitigar las consecuencias de las posibles interrupciones que, como hemos visto, pueden afectar a las empresas debido a factores externos, desarrollando e implementando prácticas potenciadas de gestión de riesgos.

Dentro de GDI tuvimos que adaptarnos y crear estrategias para seguir con nuestras labores y con la producción de prendas. 

Implementamos mejores estrategias y comunicación con nuestros clientes y proveedores; para poder establecer tiempos de recepción de materia prima y establecer tiempos reales de entrega. Siempre tomamos en cuenta la situación en la que nos encontrábamos y los cambios diarios, para no poner en riesgo las operaciones y así no tener un descenso.

En GDI buscamos mejores estrategias hasta el día de hoy, para poder saber qué acciones implementar en situaciones futuras.